Your agency may have specific subscription terms negotiated with Nuvola. Defaults:
- Term: monthly or annual, billed up front.
- Cancellation: cancel any time before the next billing date to avoid the next charge. Mid-period cancellations don't pro-rate — you keep access through the end of the current term.
- Refunds: case-by-case, handled by your agency admin.
Contact support to confirm your specific terms.