Checking in with the QR code
Scan the Check In QR code your instructor puts up. If you're signed in, you're checked in right away. If not, enter your first name, last name, email and TCOLE PID. No password is needed.
- Use the same email every time, so your certificate and hours land on one record.
- If the PID you type doesn't match the one already on your account, we keep the one on file. Tell your instructor so it can be fixed before your hours are reported.
- Scan Check Out when you leave and enter the same email.
If the code asks you to log in instead, it's an older printout. Ask your instructor for the current QR sheet.
When you get your certificate
Class certificates aren't issued the moment the class ends. Your instructor grades the class work, then submits the class roster. Your certificate is issued when the roster is submitted, and that's also when the class is reported to TCOLE if your academy reports through Nuvola.
Until then, your enrollments page shows "Waiting on the instructor's roster" for that class. Nothing is wrong with your account, and you don't need to do anything. Your academy gets automatic reminders about rosters that haven't been submitted.
If the roster was submitted and you still have no certificate, you may not have been marked as passing. Only your instructor or academy can change that, so contact them.
Once you have the certificate, see When will my training show up at TCOLE?.