This is the most common support request. Here's the quick path to getting it resolved:
- Ask the assistant "audit my completions". It walks every course you're enrolled in and reports each one's state.
- If the audit shows ghost completions (you finished every required module but no certificate was issued), ask the assistant "credit my completed courses". It re-runs the completion check and issues certificates idempotently — running it on a healthy account is a no-op.
- If the audit shows partial progress on a course you thought you finished, the system thinks one or more modules aren't done yet. The audit will tell you which. The most common culprits are: a final survey that didn't submit, a SCORM module that lost its completion ping mid-way, or an upload module that's still pending review.
- If after both steps the course is still not crediting, file a support request through the assistant — the request will include the audit output so the admin doesn't have to start from scratch.