4 hours
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5
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IMPORTANT INFORMATION: We have included a student workbook that you can print or save on your desktop to follow along and take notes.
COURSE OBJECTIVES: This course is designed to provide telecommunicators with information on the professional, regulatory, operational, communication, and quality-related responsibilities of Texas public safety telecommunicators.
This four-hour continuing education course for Texas licensed telecommunicators, and for the officers and supervisors who work with them, connects TCOLE licensing, training, forms, and enforcement rules (37 TAC Chapters 211–229, including the 2026 amendments) with the daily work of receiving, processing, and transmitting public safety information and keeping it accurate through quality assurance, quality control, and quality improvement.
Upon successful completion of this course, the participants will be able to discuss the roles and responsibilities in public safety, discus available communication resources and confidentiality, identify emergency communications technology used in public safety communications (i.e., telephone, computer-aided dispatch, geographic information systems (GIS), radio, recorders, etc.), identify the process of applying basic communication processing techniques, summarize protocol involving basic radio communications techniques, identify and list legal and liability issues involving emergency telecommunicators and their agencies, summarize health and wellness and ways to relieve stress and improve the health of telecommunicators, summarize the basic concepts of ethical principles, list and discuss various dimensions of diversity, and identify techniques used in dealing with persons with mental illness.
Participants will work through a diagnostic pretest, fictional branch scenarios, worked examples, and section knowledge checks, then complete a graded final test. To earn credit under general reporting #3603, participants must complete every module and pass the final test.
LENGTH OF COURSE: 4 Hours
TARGET AUDIENCE: Texas public safety telecommunicators and agency personnel
PREPARED BY: Alissa Bright