De-escalation Techniques

This course is mandated for those seeking to obtain their Intermediate or Advanced Proficiency Certification. This course is also mandated every four years for those individuals who do not have an Intermediate Proficiency Certificate or higher, and for those seeking licensing in Texas.

In this course individuals will learn the purpose and focus of de-escalation training, effective communication skills, incidents involving persons in crisis, key concepts to critical incidents, and responding to critical incidents.  The topics in this course inclues an Introduction, Critical Decision-Making Model (CDM ), Crisis Recognition and Response, Tactical Communications, Operational Safety Tactics, and  Integration and Practice