There's No Such Thing as Routine (#3308)

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COURSE OVERVIEW:   Classen Buck Seminars Inc in partnership with Training 9-1-1 Heroes brings this course to our members.This course was designed  for telecommunication officers, however it is available to all users.

As we all know; routine leads to complacency, complacency leads to mistakes, and mistakes lead to deaths. The news media routinely reports an officer killed on a “routine” traffic stop or a “routine” warrant service. If these calls were routine, the officer would not have been killed. The course is a reminder of the calls that tend to be routine and the actions an emergency communication personnel can take to avoid falling into complacency.

Any training material provided by in this course is not meant to override any agency's established policies, procedures, or practices. Please contact your supervisor if you have any questions regarding your agency-specific policy. 

LENGTH OF COURSE: 6 Hours

TARGET AUDIENCE:  Telecommunicators and/or any user interested in this topic

PASS RATE: Students must score 75% on the knowledge checkpoints and 80% on the final examination.

PREPARED BY:  Tina Chaffin